2025 - 60 Decibels MFI Index Training
All you need to know to start the 60 Decibels MFI Training Course 2025
The course is designed to be a Core module that is required for all 60 Decibels Research Assistants participating in MFI projects. It will take around 2 hours to complete and has 30 short-videos that cover topics including:
- How to prepare for the interviews: How to use the 60 Decibels tools & how to engage with respondents
- Data Quality and Sensitive Research: Meaning data quality suggestions and best practices
- MFI Survey tool: Which will cover an introduction to the MFI Index, and the different sections of the specific Survey Tool questions for these MFI projects
Please complete the course at your own pace, by the stated deadline that your 60 Decibels project lead has indicated.
Your Instructor
60 Decibels makes it easy to listen to the people who matter most. Our Lean Data approach turns customer voice into high-value insights that help businesses grow and maximize their impact. We have a network of 1,300+ trained Lean Data researchers in 80+ countries who speak directly to customers to understand their lived experience. By combining voice, SMS, and other technologies to collect data remotely with proprietary survey tools, we help clients listen more effectively and benchmark their social performance against their peers.
Course Curriculum
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StartPreparing for an Interview (1:42)
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StartCall tracker (5:36)
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StartData Collection Proficiency Expectations (1:36)
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Start60 Decibels Platform (1:52)
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StartTranslating Responses to English (3:51)
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StartSlack (3:21)
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Start60dB Research Assistants Payment & Compensation (3:13)
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Start60dB Research Assistants Protection Policy (3:34)
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StartBuilding Rapport and Trust with Respondents (4:23)
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StartEnsuring Respondents Understand the Questions (5:15)